Last updated: October 2025
At My Maker Hands, we take pride in creating fully handmade and personalized anime clay figures crafted from high-quality air-dry porcelain clay. Because each piece is made to order based on the client’s design, colors, and specific requests, all sales are final and returns are not accepted under any circumstances once production begins.
Eligibility for Refunds
Refunds are only available in limited cases and according to the following conditions:
- Full refund (100%) – If the project has not yet started (no materials purchased or sculpting initiated).
- Partial refund (50%) – If the project has started but is still in its early sculpting stage.
- No refund – Once the figure is halfway completed, in the painting phase, or finished.
Please note that each project requires the purchase of materials and significant labor time. For that reason, we cannot issue full refunds once production has begun.
Refunds, when applicable, will be processed exclusively through PayPal, within 7–10 business days after approval.
Damaged or Lost Packages
If your figure arrives damaged, please contact us immediately through our official channels:
📩 Instagram: [@mymakerhands]
📩 X (Twitter): [@mymakerhands]
We require clear photos and videos of the damaged item and packaging within 48 hours of delivery for evaluation.
Please understand that My Maker Hands is not responsible for:
- Damage caused by the shipping carrier (e.g., FedEx, UPS).
- Delays, customs inspections, or additional import fees.
- Loss or damage that occurs after the product has been delivered to the shipping carrier.
We carefully package every sculpture to ensure maximum protection, but once shipped, the risk of loss or damage transfers to the customer.
Order Cancellations
If you wish to cancel an order, you must do so within 24 hours of payment. After this period, your order is considered confirmed, and materials may already be in use.
Once production starts, cancellation requests will follow the refund policy above.
Changes or Adjustments
Once sculpting begins, major design modifications are not permitted.
Minor adjustments may be accepted only at the artist’s discretion and may incur extra charges and extend the production time.
Custom Work Disclaimer
By placing an order, you acknowledge that each figure is a handmade artistic interpretation, not a mass-produced replica.
While we strive to capture every requested detail, slight variations in proportion, texture, or color are natural and part of the handcrafted process.
No two pieces are ever identical, and such variations do not qualify as defects or grounds for refund.
Final Agreement
By completing a purchase on My Maker Hands, the customer confirms that they have read, understood, and agreed to this Refund and Returns Policy in full.